Service Agreement

Absolute Advantage Membership Terms and Conditions

Absolute Advantage Membership: Please note, the Absolute Advantage Membership may be referred to as Membership throughout this page.

Welcome to the family! This page outlines the terms and conditions that apply to our Absolute Advantage Membership. Please read these terms and conditions carefully before subscribing to our service.

1. Subscription

By subscribing to our monthly plumbing service, you agree to be bound by these terms and conditions. You must be at least 18 years of age to subscribe to our service. This membership is non-transferrable.

When does the Membership start and how long is it?

Your Membership begins on the day you make your first membership payment and continues until it is cancelled. The subscription will automatically renew each month.

2. Inclusions

Who is eligible for this Membership?

An owner of a residential property with an address within our service area that is registered with Canada Post. A membership only applies to a single address. If you have multiple properties or locations - one membership per address is required, this applies for suites and/or coach houses as well.

Who is not eligible for this Membership?

  • Recreational vehicles or homes intended to be moved
  • If you have an oil system, you will not be eligible
  • Tenant/renter of any rental property
  • Commercial, industrial, or retail locations

What is included in this Membership?

Only the Comprehensive Annual Service is multiplied by the number of eligible heating equipment in your home, all other inclusions only apply once. For the service component of your membership (heating maintenance, plumbing inspection, and camera inspection) - the service will be scheduled and completed every 12-Months. Please see the Membership inclusions below:

Priority Service

As an Absolute Advantage member, we will do our best to schedule you on our next available appointment during regular business hours. This means we will do what we can to get you in as soon as possible. Due to unpredictable schedule demands, we do not guarantee same-day, next-day, or emergency service. This membership does not guarantee a specific arrival time from when the service call is placed. After-hour and emergency surcharge rates are still applicable for members.

10% Off Repairs

Enjoy a 10% discount on the cost of repairs (before tax) for repairs that come up during our maintenance visit or during any other visit. The 10% discount cannot be extended to dispatch fees, diagnosis fees, maintenance service, or new installations. This discount strictly applies to repairs only, as determined by Absolute Plumbing Solutions. The 10% discount cannot be applied with other discounts, coupons, or promotions. If a 10% repair discount has been applied to your invoice, no other discount or reduction may be applied.

5-Year Warranty on New Fixtures

We are proud to offer an extra-long 5-Year Warranty for any fixture that we supply and install. This warranty is applicable for the duration of your membership. Our extended 5-Year Warranty is for new installations only (cannot be backdated or transferred) and requires an active membership. Should you cancel your membership, only our standard warranty will apply. Eligible fixtures: toilets, faucets, sinks, garburators, shower heads. Any fixtures not listed are not eligible for a 5-Year Warranty. Regular wear and tear and cracks or physical damage caused by misuse, abuse and/or tampering is not covered under any warranty provided by Absolute Plumbing Solutions. Please see our Absolute General Limited Warranty Details for a full list of warranty exclusions.

Complimentary Camera Inspection

It is our pleasure to include a completely complimentary camera inspection (up to 60 ft) for your main sanitary line. This is $339 value offered complimentary as part of your membership. Please note, an existing clean-out is required to perform the complimentary inspection. Should a clean-out installation be required, additional charges will apply.

Annual Service

Full annual inspection of your gas fireplace(s), water heater, furnace or boiler. Includes a visual inspection of all components that are accessible without taking the unit apart, a tune-up, and adjustments to the equipment for optimum performance. For diagnosis and costs or all associated repair costs, additional charges will apply.

Plumbing Safety Inspection

As part of your membership, you will receive a total home Plumbing Safety Inspection and a report with our findings. Upon request, we will send you an estimate if repairs or improvement recommendations come up. This is $99 value offered complimentary as part of your membership.

What is not covered in this Membership?

  • Any additional work that is not outlined on the inclusions listed above
  • Diagnosis fees and cost of repairs that come up during our maintenance visit or at any other time
  • Dispatch fees: Dispatch fees apply for all appointments except those visits included in your membership
  • Camera Inspection, Annual Service, and Plumbing Safety Inspection must be completed on the same visit. Visits may be separated upon request; additional dispatch fees will apply
  • After-hour and emergency call out fees and surcharges

3. Scheduling

Once you have signed up for our Membership, you will be contacted by a member of our team to schedule your first appointment. We will work with you to schedule appointments based on our availability. We will provide you with a three-hour arrival window for your appointment.

Absolute Plumbing Solutions Hours of operation are as follows:

  • Monday to Friday 9:00am – 5:00pm (work outside of these hours may be subject to additional charges)
  • Services under this Membership must be performed during our regular business hours, services are not available during evenings, weekends, or Statutory Holidays.

4. Payment

Payment for our monthly plumbing service is due monthly. A credit card is required to sign up and maintain your membership. You may cancel your subscription with 30 days' written notice, but we do not provide refunds for any payments already made.

Your billing cycle is determined by the date range of your first payment. For example. if your first payment falls between the 1st and 5th of the month, you will be billed on the 5th of each subsequent month. Please see the billing date ranges below:

  • Days 1 to 5 are billed on the 5th
  • Days 6 to 10 are billed on the 10th
  • Days 11 to 15 are billed on the 15th
  • Days 16 to 20 are billed on the 20th
  • Days 21 to 25 are billed on the 25th
  • Days 26 to 31 are billed on the 31st (or the last day of the month)

Copies of invoices are not automatically generated and sent by our system. If you would like a copy, please email us and we would be happy to email you a copy as needed.

5. Service Area

Our monthly plumbing service is currently available in the following areas: Delta, Richmond, Surrey, White Rock, Vancouver, Burnaby. If you are unsure whether you are within our service area, please contact us for clarification.

6. Liability

We take every precaution to ensure that our services are performed safely and professionally. However, we cannot be held responsible for any damages, losses, or injuries that may result from our services. By subscribing to our service, you agree to indemnify and hold us harmless from any and all claims arising from our services.

7. Termination

You may terminate your subscription to our monthly plumbing service by notifying us in writing with 30 days' notice. We will contact you to confirm the cancellation. If you cancel within 24 hours of the Start Date, you will receive a full refund less the cost of any work performed by Absolute Plumbing Solutions. Cancellations past 24 hours from the Start Date will not receive a refund or credit.

We may terminate your subscription at any time if we feel that a violation has occurred. We may terminate your subscription at our discretion at any time with notice. For all subscription cancellations, no refunds or credit will be provided.

8. Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. If we make any material changes, we will notify you via email or through our website.

By subscribing to our monthly plumbing service, you acknowledge that you have read, understood, and agreed to these terms and conditions listed above.

How Can You Contact Us?

Phone or Text 604-999-6627 or send us an email to info@absoluteplumbing.ca